Discover our service policies at Turibus

> It is necessary to present the proof, either printed or digital, sent by email at the end of the purchase, to redeem and access services at the following authorized locations:

Mexico City
- Routes: National Auditorium, Monument to the Angel of Independence, Cibeles Fountain, Reforma 222, Juarez Hemicycle, Zocalo, Monument to the Revolution.
- Experiences: Reforma 222.

Puebla
- Routes: Zocalo.
- Experiences: Zocalo.

Cancun
- Routes: ADO Cancun Terminal.
- Experiences: ADO Cancun Terminal.

Merida
- Routes: Merida Cathedral and Paseo 60.

Valladolid
- Routes: Zocalo.

Veracruz
- Routes: Craft Market.
- Experiencies: Craft Market.

Tampico
- Routes: Liberty Square and Tampico Wheel.

> The service will be valid only for the date, time, and number of passengers indicated on your purchase confirmation.

> It is necessary to keep the ticket and wristband throughout the journey. In case of loss of the ticket and/or wristband, it will be necessary to cover the cost of the experience again.

> The frequency of the units will vary depending on each circuit; for information, you can check with the staff on-site. In case of road closures, some points of the route may be omitted without liability for the company.

> In situations of vulnerability for our users, the service may be suspended and rescheduled for a new date.

> Access to individuals in an inconvenient state is not allowed, and the consumption of alcohol and harmful substances inside the units is prohibited. Turibus reserves the right to terminate the service if the customer's behavior is aggressive or offensive to other users or staff.

> For safety reasons, standing, open umbrellas, banners, raised hands, or any part of the body outside the unit are not allowed.

> Turibus will not assume responsibility for forgotten or lost items in our units.

> Cancellations must be made at least 24 hours in advance of the service. Beyond this period, penalties and restrictions may apply.

> If you do not attend your experience, the reservation will be subject to a penalty equivalent to 100% of the amount paid, with no liability on the part of the company.

> Any inquiries related to cancellations and refunds must be made through our official customer service channel at hola.turibus@ado.com.mx.

> Individuals with INAPAM discounts must present their valid credential when redeeming their ticket.

Check out our service policies for our Turitour services.

> Cancellations must be made at least 24 hours prior to the service. After this time frame, penalties and restrictions may apply.

> If you do not attend your experience, the reservation will be subject to a penalty equivalent to 100% of the amount paid, without any liability on the part of the company.

> Any inquiries related to cancellations and refunds must be made through our official customer service channel at hola.turibus@ado.com.mx.

> This experience does not include any services or amenities not specified in the itinerary.

> The itinerary may be subject to alterations due to force majeure events beyond the company's control.

> It is necessary to present the proof of purchase, either in printed or digital form, which is sent by email upon completing the purchase, to redeem and access the services.

> Individuals with Mexican Senior Citizens (INAPAM) discounts must show their valid ID when redeeming their ticket.

See our available hours in Mexico City.

Historic Center Circuit: Every day from 9:00 a.m. to 7:00 p.m.
Frequency: Approximately every 30 minutes (depending on traffic and weather conditions).

Polanco Circuit: Every day from 10:00 a.m. to 7:00 p.m.
Frequency: Approximately every 90 minutes (depending on traffic and weather conditions).

South Circuit: Every day from 9:00 a.m. to 7:00 p.m.
Frequency: Approximately every 30 minutes (depending on traffic and weather conditions).

Basilica Circuit: Every day from 10:00 a.m. to 7:00 p.m.
Frequency: Approximately every 90 minutes (depending on traffic and weather conditions).

*Turibus will not be responsible for route changes or omission of stops due to road closures, cultural events and weather conditions that affect the service, please consider.*

Discover more destinations where we provide our service.

Our services in Veracruz, Mérida, and Cancún are available and comply with strict hygiene measures every day to care for you and our team.

Make your purchases from Google Chrome, Explorer, and Firefox browsers

For now, you can get your tickets on our digital platforms using the browsers listed above. We are working on adding Safari to the list of browsers very soon so that you can successfully complete your purchase.

Discover the promotions we have waiting for you in Mexico City!

Promotion
Valid all year round
Applies only in city tour.

Your 2-day ticket for only $290.00 MXN (Service two consecutive days from 9:00 to 19:00 hrs.) from Monday to Sunday.

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