PRIVACY NOTICE
ADO PRIVACY NOTICE
This privacy notice, hereinafter “THE NOTICE” is issued in compliance with that which is set forth in Article 15 of the Federal Law for the Protection of Personal Data Held by Private Parties, hereinafter “THE LAW,” and its corresponding terms in the Regulation on the Federal Law of Personal Data Protection Held by Private Parties, hereinafter “THE REGULATION,” and it is available to users who submit personal data or information to ADO Y EMPRESAS COORDINADAS, S.A. DE C.V. and its associated, subsidiary, affiliated, controlled, or controlling companies, hereinafter “ADO.”
“ADO” in its character as the entity that is responsible for the handling of personal data, observes the principals of legality, consent, information, quality, purpose, loyalty, proportionality, and responsibility as established by “THE LAW.” 
  1. 1. Responsibility for protecting personal data 
    “ADO,” whose address to receive notifications is at Artilleros Número 123, Colonia 7 de Julio, Delegación Venustiano Carranza, Postal Code 15390, Mexico City, Mexico, is responsible for the handling of your personal data. 
  2. 2. Form and means of contact
    To contact us, you must present a request written in the Spanish language addressed to OFICINA DE PROTECCIÓN DE DATOS DE “ADO” and send it by e-mail to the following address: 

     

    datos.personales@grupoado.com.mx or by postal mail to the following address: Artilleros Número 123, Colonia 7 de Julio, Delegación Venustiano Carranza, Postal Code 15390, Mexico City, Mexico.
  3. 3. Information gathered and means of obtaining personal data
    The personal data that we gather from users to fulfill the purposes described in this “NOTICE” are gathered directly when you provide them personally at our ticket counters, through our websites, mobile applications, “ADO” portals, by telephone, and by e-mail, and when we gain information through other sources of public access allowed by “THE LAW” and its regulation.  
    1. a. From clients: 
      The data that we gather directly, in person, through the internet, e-mail, and telephone are the following: full name and surname(s), sex (male or female), image, birth date, education, client number, nationality, telephone, cell phone number, e-mail, address, Facebook and or Twitter ID, traveling habits, age, and official identification.  
      Regarding data related to property and finances, such as the Mexican Federal Register of Contributors (RFC), fiscal address, credit or debit card number, expiration date of the credit or debit card, security number of the credit or debit card, and name of cardholder of the credit or debit card, when you use this information to acquire one of our products or services, you grant your express consent for these data to be handled in accordance with the provisions of Article 8 of “THE LAW.”
    2. b. From providers: 
      The data that we gather directly, in person, through the internet, e-mail, and telephone are the following: 
      For natural persons: Full name and surname(s), image, official identification, proof of address, birth date, civil status, nationality, telephone, e-mail, marriage certificate (in certain cases), signature, RFC, fiscal address, and account number.   
      For legal entities: Company name or corporate name, articles of incorporation, document(s) that verify the powers of the legal representative, registered office, proof of address, official identification of the legal representative, signature of the legal representative, RFC, fiscal address, and account number.
      Regarding data related to property and finances, such as the aforementioned Mexican Federal Register of Contributors (RFC), fiscal address, and account number, it is considered that by entering the legal juridical act one grants express consent for the handling of these data.  
      When “THE LAW” allows other sources of gathering information, such as physical or electronic telephone and service directories, the data that we can obtain by these means are name and surname, telephone, e-mail, and physical address.
  4. 4. Purposes of the gathered personal data
    Your personal data will be used for the following purposes:
    1. a. In the case of clients:
      Purposes that originated and are necessary for the existence of, maintenance of, and compliance with the juridical relationship between the rights-holder and “ADO,” such as the provision of the services requested from us; to provide follow-up, updates, and confirmations of the purchased products and/or hired services; and for invoicing purposes; ii) Secondary purposes such as statistics, those related to the safety of individuals, to credit and payment validation, to assess the risk of transactional fraud, to purchase history, to marketing in the interest of contributing to improving communication services and customer services for users as well as to offer the range of products and services that “ADO” sells and to communicate promotions. 
      In the case that you acquire a product and/or service offered by “ADO,” as put forth in point i) of the paragraph above, your data will also be used to evaluate the quality of the service and conduct studies on consumer habits and preferences. For purposes related to your security and that of the other clients, when using one of our services, you may be video-recorded or photographed, and you are therefore informed that the images from the video-recordings are protected by “THE LAW” and its regulations.  
    2. b. In the case of providers:
      Purposes that originated and are necessary for the existence of, maintenance of, and compliance with the juridical relationship between the rights-holder and “ADO,” such as invoicing purposes; ii) Secondary purposes such as statistics, those related to the safety of individuals, to credit and payment validation, to evaluating the risk of transactional fraud. For purposes related to your security and that of the other providers, when offering a service and/or product, you may be video-recorded or photographed.  
      In the case that you wish to express OPPOSITION to your personal data being handled for the purposes described above, please send an e-mail to the address: datos.personales@grupoado.com.mx or present a written request in the Spanish language to this address: Artilleros Número 123, Colonia 7 de Julio, Delegación Venustiano Carranza, Postal Cod15390, Mexico City, Mexico, expressing the aim or secondary aims of your opposition. 
  5. 5. Limitations to data use
    You may cancel your subscription to promotions, sales, products and services via e-mail or via postal mail by submitting a written request in the Spanish language addressed to OFICINA DE PROTECCIÓN DE DATOS PERSONALES “ADO” that mentions your intention to cancel your subscription and indicates the necessary data, such as: complete name and surnames, one copy of your official identification, in the case of electronic means, a digitalized version of your official identification (scanned), member or account number (if you have one), telephone number, cell phone number, physical address, and e-mail address, and send to this address: Artilleros Número 123, Colonia 7 de Julio, Delegación Venustiano Carranza, Postal Code 15390, Mexico City, Mexico or to the e-mail: datos.personales@grupoado.com.mx

     

  6. 6. ARCO Rights
    You may cancel your subscription to promotions, sales, products and services via e-mail or via postal mail by submitting a written request in the Spanish language addressed to OFICINA DE PROTECCIÓN DE DATOS PERSONALES “ADO” that mentions your intention to cancel your subscription and indicates the necessary data, such as: complete name and surnames, one copy of your official identification, in the case of electronic means, a digitalized version of your official identification (scanned), member or account number (if you have one), telephone number, cell phone number, physical address, and e-mail address, and send to this address: Artilleros Número 123, Colonia 7 de Julio, Delegación Venustiano Carranza, Postal Code 15390, Mexico City, Mexico or to the e-mail: datos.personales@grupoado.com.mx 
  7. 7. Mechanisms for exercising ARCO Rights 
    You can cancel your subscription to promotions, sales, products and services via e-mail or via postal mail by submitting a written request in the Spanish language addressed to OFICINA DE PROTECCIÓN DE DATOS PERSONALES “ADO” that mentions your intention to cancel your subscription and indicates the necessary data, such as: complete name and surnames, one copy of your official identification, in the case of electronic means, a digitalized version of your official identification (scanned), member or account number (if you have one), telephone number, cell phone number, physical address, and e-mail address, and send to this address: Artilleros Número 123, Colonia 7 de Julio, Delegación Venustiano Carranza, Postal Code 15390, Mexico City, Mexico or to the e-mail: datos.personales@grupoado.com.mx 
    Your request must indicate your full name and surnames, one legible and valid copy of your official identification or, in the case of using electronic means, attach a digitalized version of your official identification (scanned). In the case that the request is presented by a legal representative, the official documents that accredit this person’s representation must accompany your request, indicating the e-mail address or physical address that is designated for notifications or a telephone number for contact. 
    In the case that the information provided in your request is wrong or does not fulfill the requirements or if the corresponding accreditation documents are not provided, a requirement will be made within the next five business days following the receipt of the request to provide the elements or documents necessary to carry out the procedure. You will have a period of 10 business days to attend to this requirement, counted from the day after it is issued by the OFICINA DE PROTECCIÓN DE DATOS DE ADO. In the case that you do not respond to this requirement within the granted period, your request will not be considered.
    Once the aforementioned requirements have been fulfilled, within a maximum period of 20 business days counted from the date of reception of your “DERECHOS ARCO” (ARCO RIGHTS) request as well as the renewal of the handling of personal data, the OFICINA DE PROTECCIÓN DE DATOS DE “ADO” will provide an answer about its legitimacy via e-mail addressed to you at the e-mail address that you have indicated on the request or by sending a letter to the physical address that you have indicated for these purposes (the 20 days will end at the time the document is delivered by postal mail). If the request is legitimate, it will be made effective within the next 15 business days after the date on which the response about its legitimacy is communicated. 
  8. 8. Transfer of national and international data
    Your information may be shared with financial, banking or credit institutions, trade partners, chambers of commerce, and providers for purposes of the hired service, for transactional fraud risk assessment, informative, promotional, advertising or commercial purposes.
    Your personal data will not be transferred to third parties without your consent, except for the provisions set forth in Article 37 of “THE LAW,” which includes but is not limited to the possibility of transferring data between the associated, subsidiary, affiliated, controlled, or controlling companies of “ADO.”
  9. 9. Modifications to this privacy notice
    “ADO” reserves the right to modify or update this “NOTICE” at any time. Modifications will be made available to users through one or several of the following means: visible announcements at our establishments, via our website, mobile application, via e-mail to the most recent address we have on file for you, through posters, audio recordings, video, or personally through a managing employee when you visit one of our facilities.
  10. 10. Information on the Internet
    This is to inform you that, when you access our website, we receive information regarding your “cookies” (term defined in the Definitions Section) and “web beacons” (term defined in the Definitions Section) to obtain information such as: your browser type and operating system, the webpages you have recently visited, the links you have recently followed, your computer’s IP address, the site you closed before accessing our website.
  11. 11. Sensitive Personal Data
    We inform you that “ADO” does not collect or process sensitive personal data.
  12. 12. Use of mechanisms by remote or local means of electronic communication, optical or other technology that make it possible to collect personal data automatically or simultaneously when the rights holder comes into contact with them.
    For the purposes mentioned in paragraph four of this “NOTICE,” “ADO” may use cameras or video recorders to obtain your image, which will be kept in the databases for a period of 10 calendar days, after which the photograph or video will be formatted or deleted.
  13. 13. Definitions
    The following is understood for the purposes of this “NOTICE”:
    1.       I.         Cookies – These are text files that are automatically downloaded and stored on the hard disk of the user’s computer when navigating a specific webpage or site, which allow the internet server to store certain data, among them, preferred pages for internet, some keys and passwords.
    2.     II.         Web beacons – Images inserted on webpages or sites as well as in e-mails that can, among other functions, store information such as the user’s IP address and interaction time on websites.
    3.   III.         Days – According to the regulation of section VII of Article 3° of the Federal Law for the Protection of Personal Data in Possession of Individuals, the periods and times stipulated in days will be counted in business days.
    4.  IV.         ARCO Rights – These are the rights to access, rectification, cancellation, and opposition (Acceso, Rectificación, Cancelación y Oposición) established in “THE LAW,” whose Spanish acronym forms this word.
    5.    V.         Law – This refers to Mexico’s Federal Law for the Protection of Personal Data Held by Private Parties, published in this country’s Official Gazette of the Federation on July 5, 2010.
    6.  VI.         Regulation – This refers to Mexico’s Regulation of the Federal Law for the Protection of Personal Data Held by Private Parties, published in this country’s Official Gazette of the Federation on December 21, 2011.
    7. VII.         Transfer – Any communication of personal data, within or outside of Mexican territory, made to a person other than the rights holder, the responsible party or the person in charge.
Date of last modification: November 27, 2017.