General Terms and Conditions - Turibus

By purchasing a ticket and/or using the service provided by Turibus, the user declares that they have read, understood, and accepted these Terms and Conditions. Therefore, if they do not agree to be bound by them, they must refrain from using the service.

Travel Ticket and Traveler’s Insurance:

• The ticket is valid only for the tour and the date indicated on it.

• The ticket also serves as your traveler’s insurance, which is valid only during the journey onboard the bus.

Access and Tour:

• The Turibus Circuit service operates at different schedules depending on the city (Mexico City: from 09:00 a.m. to 07:00 p.m. / Cancun: from 10:00 a.m. to 08:00 p.m. / Puebla: from 09:00 a.m. to 07:00 p.m. / Veracruz: from 10:00 a.m. to 08:00 p.m. / Valladolid: from 10:00 a.m. to 09:00 p.m. / Merida: from 09:00 a.m. to 09:00 p.m. / Tampico: from 01:00 p.m. to 09:00 p.m.).

• For schedules related to Turibus Experiences, Turibus Attractions, and Turitour 1-Day Tours, it is necessary to check each one individually.

• The frequency of Turibus Circuits is approximately every 30 minutes.

• There are no assigned seats, so seating is on a first-come, first-served basis.

• For safety reasons, standing travel is not allowed.

• Consequently, during peak demand hours, boarding will be subject to seat availability, so it is recommended to plan your tour in advance and consider possible waiting times in case of high passenger flow.

• Boarding and disembarking are only allowed at the official stops indicated in the route guide. Therefore, there will be no intermediate stops for restrooms or disembarkations outside the authorized route.

• In case a stop is closed, alternative routes will be sought.

Safety and Conduct Onboard:

• It is prohibited to smoke, consume alcoholic beverages, carry open umbrellas, or travel in an unsuitable condition.

• Access will not be granted to individuals who smell of alcohol, are visibly intoxicated, or under the influence of toxic substances.

• The supervision of minors is the responsibility of the accompanying adults.

Pet Friendly

Turibus is a Pet Friendly service, allowing access for domestic pets (dogs or cats), provided they remain under the care, control, and full responsibility of the passenger transporting them.

Conditions are as follows:

• Pets must travel on a short leash or inside a secure carrier.

• Pets may not occupy seats or cause inconvenience or risk to other passengers.

• The passenger will be responsible for any damage, incidents, or cleaning resulting from their pet’s behavior during the tour.

Turibus reserves the right to deny access to animals which, due to their size, behavior, or particular conditions, may endanger the safety or tranquility of other passengers.

Discounts

Turibus offers special discounts in the following cases:

• Mexican Senior Citizens: Permanently applicable. To obtain it, the original and valid INAPAM card must be presented both at the time of purchase and when boarding the bus.

• Students: Applicable only during vacation periods, subject to availability. To obtain it, a valid student ID must be presented.

To verify if a discount is active on the date of your trip, we recommend checking in advance through the official channel or at an authorized point of sale.

Lost or Forgotten Ítems

We are not responsible for personal belongings, luggage, suitcases, backpacks, or possessions that have been forgotten or lost during the tour or onboard the bus.

However, if any item is found, it will be sent to the Zócalo base and delivered to the hosts, who will register it and notify it through an internal channel so staff can indicate to the passenger where to go to recover it.

Cancellations and Rescheduling

Rescheduling by the Passenger: The passenger may request the rescheduling of their tour, on a one-time basis, provided that:

• It is requested at least 24 hours in advance.

• It is requested through the official channel: hola.turibus@ado.com.mx

• There is availability on the selected date.

• If there is a fare difference between the original date and the new one, the passenger must cover the corresponding additional amount.

• Once the service has been rescheduled, no further changes can be made.

Rescheduling Due to Force Majeure: The itinerary and service conditions may be subject to changes due to causes of force majeure, such as:

• Adverse weather conditions.

• Traffic congestion or blockages.

• Public health, social, or cultural events.

• Road infrastructure issues.

Therefore, if any of the above situations prevent the service from taking place:

• A one-time rescheduling will be offered, subject to availability.

• No refunds will be granted, as this is considered a cause not attributable to the company.

Rescheduling Due to Causes Attributable to Turibus: If, for any reason attributable to the company, it is not possible to provide the service on the agreed date, the passenger may choose to:

• Reschedule the tour.

• Request a full refund of the amount paid.

No-Show: If the passenger does not show up on the indicated date, the ticket will be considered used, and no refund or rescheduling will apply.

Contact

For questions, clarifications, special requests or rescheduling management, you can write to us at our official customer service channel: hola.turibus@ado.com.mx from 07:00 a.m. to 10:00 p.m. from Monday to Sunday.

TERMS AND CONDITIONS TURIBUS EXPERIENCES

Prices and Availability

The published prices are valid only at the time of inquiry and may vary before payment is made due to promotions or other factors.

Once payment has been made and the reservation confirmed, the agreed price will be honored without any modification.

Preferential Rates

Preferential rates are offered to senior citizens holding a valid credential from the National Institute for Older Adults (INAPAM).

• To access this benefit, it is essential to present a physical and valid credential both at the time of ticket purchase and when boarding.

Changes and Cancellations

Requests for date changes and/or cancellations must be made at least 24 hours prior to the scheduled time of the experience.

- Requests made outside this period may generate penalties or restrictions; therefore:

• They will be subject to availability on the new requested date.

• Rate adjustments may apply for peak seasons or special events.

• If admissions with non-refundable external providers have already been confirmed, it will not be possible to make changes or provide refunds.

- Requests must be made exclusively through the official customer service channel: hola.turibus@ado.com.mx

No-Show

If the user does not show up at the meeting point and at the indicated time, the reservation will be considered a “no-show” and a penalty of 100% of the amount paid will apply, without liability for the company.

This measure seeks to ensure proper operation and group planning.

Modifications Due to Force Majeure

The itinerary and service conditions may be subject to changes due to force majeure, such as:

• Adverse weather conditions.

• Traffic congestion or blockages.

• Public health, social, or cultural events.

• Road infrastructure issues.

Rescheduling Due to External Causes

In the event that any of the above situations prevent the service from taking place:

• A one-time rescheduling of the experience will be offered, subject to availability, and once a new date has been agreed, it cannot be rescheduled again.

• No refunds will be granted, as this is a cause not attributable to the company.

Customer Responsibility

The customer is responsible for:

• Arriving punctually at the indicated place and time.

• Carefully reading the recommendations of the experience.

• Informing of any special needs prior to purchase.

• Following the instructions of the operational staff.

• Taking care of their belongings during the experience (the company is not responsible for items forgotten, lost, or damaged).

• It is necessary to keep the ticket and wristband throughout the entire experience. In case of loss of any of these elements, the cost of the activity must be covered again.

Age Restrictions

Some experiences may have minimum age restrictions, which will be indicated in the service description. In all other cases, minors must be accompanied at all times by a responsible adult.

Acceptance of Terms

By purchasing a Turibus experience, the user declares that they have read, understood, and accepted these Terms and Conditions.

Contact

For questions, clarifications, special requests, or rescheduling management, you can contact us through our official customer service channel: hola.turibus@ado.com.mx from 07:00 a.m. to 10:00 p.m., Monday to Sunday.